ug100 is committed to providing a safe, fair, and controlled gaming environment. Gambling should be entertaining — never a source of financial stress or personal harm. This page outlines every tool and resource available to help you stay in control.
At ug100, we believe that the best gambling experience is one you are in complete control of. Betting on BRI Liga 1, placing a mix parlay accumulator, or spinning the reels on your favorite slot should feel exciting — not anxious, compulsive, or financially threatening.
That is why ug100 invests meaningfully in responsible gaming infrastructure. Our tools are not an afterthought bolted onto the platform to satisfy a checkbox — they are built into the core product, accessible at any time, and designed to work for players at every level of engagement. Whether you want to set a weekly deposit cap to stay within budget, take a short break from the platform, or permanently self-exclude, every option is available instantly and at no cost.
Our responsible gaming team monitors wagering patterns continuously. If automated systems detect behavioral indicators associated with problem gambling — such as rapidly increasing bet sizes, extended unbroken sessions, or frequent loss-chasing patterns — a member of our team will reach out proactively. We would rather have that conversation early than wait for a problem to escalate.
Remember: Set a budget before you play. Only wager money you can genuinely afford to lose. Gambling winnings are never a reliable source of income, and chasing losses almost always makes the situation worse, not better.
If you recognize three or more of the signs above in your own behavior, we strongly encourage you to use our self-exclusion tool or contact our support team immediately. There is no judgment — only support.
Every tool below is available to all ug100 Members at no cost, effective immediately upon activation, and cannot be reversed by customer pressure or incentive offers.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, ug100 will not accept further deposits for that period, regardless of your Account Balance. Limits take effect immediately. You may reduce a limit at any time; increases take 48 hours to apply — a deliberate cooling-off window.
Immediate EffectDefine the maximum net loss you are comfortable with over a given period — daily, weekly, or monthly. When your loss threshold is hit, your Account is automatically restricted from further wagering until the period resets. This tool is particularly useful for players who set a clear entertainment budget and want the platform to enforce it automatically.
Budget ProtectionSet a maximum session duration — from 30 minutes to 8 hours — after which you will be automatically logged out and prevented from logging back in for a configurable cooling-off period. You can also activate a short Time-Out of 24 hours, 72 hours, or 7 days at any point if you feel you need a brief break without committing to a longer self-exclusion period.
Instant ActivationConfigure the platform to display a notification at regular intervals — every 30, 60, or 90 minutes — reminding you how long you have been playing, how much you have wagered, and your net result for the session. These prompts are designed to interrupt automatic play patterns and encourage a conscious decision about whether to continue.
Awareness ToolIf you feel you need a more substantial break, self-exclusion allows you to close your Account for a defined period — 1 month, 3 months, 6 months, or 1 year — or permanently. During a self-exclusion period, ug100 will lock your Account, cancel any pending bets, return your balance, and suppress all marketing communications. Self-exclusion cannot be reversed early under any circumstances.
Permanent Option AvailableAccess a full, transparent record of your wagering history — deposits, withdrawals, bets placed, game sessions, and net results — over any time period you select. Many players find that reviewing a clear activity statement provides a realistic picture of their gambling expenditure that is more powerful than abstract spending estimates. Available anytime in Account settings.
Full Transparencyug100 is an adults-only platform. The minimum age for registration and participation is 21 years. This requirement is non-negotiable and applies to all users accessing the platform from Indonesia or any other jurisdiction.
We enforce this limit through a multi-layered verification process: age is collected at registration, verified during KYC document review (Indonesian National ID Card / KTP, Passport, or SIM), and subject to ongoing monitoring. Any Account found to be operated by a person under 21 will be immediately suspended, all winnings forfeited, and funds returned after verification.
If you are a parent or guardian and believe a minor in your household may have accessed ug100, contact our support team immediately at [email protected]. We will investigate and act within 24 hours.
If minors have access to your devices, we strongly recommend installing parental control software to restrict access to gambling websites. ug100 supports the use of filtering tools that allow parents to block gambling-related content at the network or device level. Responsible access to the internet starts at home.
Use PIN, biometric lock, or a separate browser profile to ensure your gambling account cannot be accessed by other household members, especially minors.
Home routers and mobile data plans often include content filtering options that can block gambling-category websites. Check your provider's settings or parental control dashboard.
Activating self-exclusion at ug100 takes under two minutes. The process is straightforward by design — we do not add friction or cooling-off prompts intended to discourage you from using this tool.
Navigate to Account Settings using the profile icon on the top right of the platform interface.
Select the Responsible Gaming tab within Account Settings. All protection tools — including deposit limits, session limits, and self-exclusion — are listed here.
Choose your preferred exclusion period: 1 month, 3 months, 6 months, 1 year, or Permanent. Review the terms of the exclusion period and confirm.
Your Account is locked instantly. Any pending bets are cancelled and your available Balance is queued for return to your registered payment method within 3–5 business days.
If you would prefer not to log in, our 24/7 support team can activate self-exclusion on your behalf via live chat or email. Simply identify your Account and state your request — no further justification is needed.
Important: During your self-exclusion period, ug100 will block all login attempts and suppress all marketing communications. Attempts to circumvent the exclusion by registering a new Account are a breach of our Terms & Conditions and will result in permanent platform exclusion.
Deposit and loss limits are the most practical daily responsible gaming tools available on ug100. They let you define the financial boundaries of your gambling activity before a session begins — removing the reliance on willpower alone to stay within budget.
These questions are not diagnostic, but they can help you reflect honestly on your gambling habits. If you answer "yes" to several of them, please consider using our responsible gaming tools or reaching out to support.
Have you recently spent more on gambling than you originally planned when you sat down to play?
Do you find yourself thinking about gambling frequently — including when you are at work, studying, or spending time with family?
Have you ever tried to win back money you had already lost in a previous session ("chasing losses")?
Has gambling ever caused friction in your relationships, or have you felt the need to hide your gambling activity from people close to you?
Have you used money intended for household expenses, bills, or savings to fund gambling — even once?
Do you feel restless, irritable, or anxious on days when you have not been able to gamble?
Have you made repeated unsuccessful attempts to cut down or stop gambling altogether?
Do you continue gambling as a way to escape stress, anxiety, loneliness, or other negative emotions?
If you answered "yes" to three or more questions, we encourage you to speak with someone. Contact our 24/7 support team at [email protected] or activate self-exclusion through your Account Settings. You can also use the self-exclusion request form below.
If gambling is causing stress, financial hardship, or personal problems, reaching out is the most important step you can take. The ug100 responsible gaming team is available around the clock with native Indonesian-speaking agents on hand. Every conversation is confidential — there is no judgment, and no impact on your Account status for simply asking for help.
You can contact us at any time to:
Our Promise: ug100 will never attempt to persuade you not to self-exclude, reduce a deposit limit, or close your Account for responsible gaming reasons. Any customer service agent who applies pressure in these scenarios should be reported to our compliance team immediately at [email protected].
Fill in the details below and our team will process your self-exclusion request within 30 minutes, regardless of the time of day.
This form is a visual placeholder. For immediate action, please use Live Chat or email [email protected] directly.
ug100's responsible gaming framework rests on five operational principles that guide every decision we make about player protection. These are not aspirational — they are active operational standards reflected in our platform architecture, staff training, and compliance program.
Members who have activated any responsible gaming tool are automatically excluded from all promotional communications for the duration of the tool's active period.
Setting a limit, taking a time-out, or requesting self-exclusion should never be harder than placing a bet. We actively audit our own UI to ensure this remains true.
Our automated monitoring system flags behaviorally at-risk accounts. Our team contacts flagged Members proactively — without waiting for the player to reach out first.
The 21+ age requirement is verified at registration, at first withdrawal, and at any point our compliance system detects age ambiguity. There are no exceptions.
ug100 conducts an annual internal audit of its responsible gaming program, reviewing tool usage rates, support team response metrics, and the effectiveness of behavioral monitoring thresholds. Findings are used to improve the program each year.
Our responsible gaming team is available 24/7. You can also visit our FAQ for quick answers or review our full Terms & Conditions.